April McCalmont, TMCA Credentialed Mediator and founder of ResolveTogether Mediation
April McCalmont TMCA Credentialed Mediator
TMCA Credentialed Mediator
25+ years HR & executive leadership
I/O Psychology background
Member, Texas Association of Mediators (TAM)
DRC volunteer — TX (Dallas, Fort Bend, Houston, Central TX)
TMCA Credentialed Mediator 2026 — Texas Mediator Credentialing Association

TMCA Credentialed Mediator

Texas Mediator Credentialing Association · 2026

My story

From the boardroom to the mediation table.

At ResolveTogether Mediation, the belief is simple: even the most challenging conflicts can be transformed into opportunities for understanding, collaboration, and resolution. That belief didn't come from a textbook — it came from 25 years of sitting across the table from people in some of the most difficult moments of their professional lives.

As a global HR executive and former Chief People Officer, April McCalmont spent her career guiding leaders, teams, and organizations through complex conversations and high-stakes decisions. Whether navigating workplace disputes, coaching executives through organizational change, or helping employees and managers find workable solutions, she built her reputation on one thing: the ability to help people find common ground.

"I've spent 25 years in rooms where people were stuck — and I've learned that what keeps them stuck is rarely the facts of the dispute. It's the assumptions, the emotions, and the cognitive patterns underneath them."

Building on that foundation, April pursued formal mediation training, met the mandatory educational requirements to mediate in the State of Texas, and earned her Credentialed Mediator designation with the Texas Mediator Credentialing Association (TMCA) — a professional credential from the Texas Mediator Credentialing Association.

She actively volunteers as a mediator with Dispute Resolution Centers across Texas, including Dallas, Fort Bend, Houston, and Central Texas — bringing that practical, case-by-case experience back to her private practice every day.

What makes April different isn't just her credentials. It's the combination of formal mediation training, decades of executive HR leadership, and a background in industrial-organizational psychology — the science of how people think, decide, and behave under pressure. That combination allows her to approach every conflict with both structure and humanity, ensuring that every voice is heard and every agreement is something people can actually live with.

What sets ResolveTogether apart

Three things most mediators don't bring to the table.

Industrial-organizational psychology

Most mediators come from law. April's background in I/O Psychology means she understands the behavioral science of conflict — how cognitive biases, attribution errors, and emotional escalation affect negotiation — and how to navigate them strategically.

25 years in high-stakes conversations

As a former CPO, April has navigated thousands of difficult conversations at the executive level. That real-world experience translates directly to the mediation table — she's not learning how to manage conflict on your time.

No billable hour pressure

As a non-attorney mediator, the only goal is resolution. Flat session rates mean transparent costs upfront, and no incentive to prolong the process. What you see on the rates page is what you pay.

Credentials & affiliations

Training, experience, and community involvement.

Education & credentials

  • TMCA Credentialed Mediator Texas Mediator Credentialing Association — a professional credential reflecting rigorous training and ethics
  • Member, Texas Association of Mediators (TAM)
  • Master of Arts, Organizational Leadership Warner Pacific College, Portland, OR
  • Bachelor of Science, Human Resource Management & Personnel Psychology Washington State University
  • Completed all mandatory mediation training requirements for the State of Texas
  • Background in industrial-organizational psychology Applied behavioral science in executive HR leadership and now in mediation practice
  • 25+ years as a global HR executive, including Chief People Officer Specializing in workplace conflict, negotiation, and organizational behavior

Community & volunteer work

  • Volunteer Mediator — Dallas Dispute Resolution Center
  • Volunteer Mediator — Fort Bend Dispute Resolution Center
  • Volunteer Mediator — Houston Dispute Resolution Center
  • Volunteer Mediator — Central Texas Dispute Resolution Center
  • Mediation Association of Colorado (MAC) Colorado market affiliate

Practice areas

  • Business & contract disputes
  • Workplace & employment conflicts
  • Civil & debt mediation
  • Personal injury (pre- and post-litigation)
  • Construction disputes
  • Neighbor, HOA & consumer disputes

Speaking & education

  • Available for bar association presentations Complimentary — topics include mediation fundamentals, cognitive bias in negotiation, and the role of I/O Psychology in dispute resolution
  • Firm lunch-and-learns Tailored presentations for attorney groups on civil and business mediation practice
  • Educational presentations on mediation process and strategy Tailored for Texas attorneys; covers mediation fundamentals and cognitive bias in settlement negotiations

Markets served

  • Lakeway, Bee Cave & the Texas Hill Country
  • Austin & Travis County
  • Cedar Park, Leander & NW Austin corridor
  • Marble Falls & Highland Lakes area
  • Pagosa Springs & Southwest Colorado
  • Virtual mediation available statewide (TX & CO)
  • Oregon & Washington — virtual mediation Personal roots and professional contacts in both states — credentialing in progress

The approach

Why cognitive bias matters in mediation.

Most disputes aren't really about the facts. They're about how each side perceives the facts — filtered through assumptions, past experiences, and cognitive patterns that operate below the surface of the conversation.

April's I/O Psychology background gives her a unique ability to recognize these patterns early and help parties work through them — rather than around them.

  • AnchoringThe tendency to over-rely on the first number or offer in a negotiation, making it harder to move toward a realistic middle ground.
  • Attribution errorAssuming the other party's actions reflect bad character, rather than context or circumstances — a common driver of impasse.
  • Confirmation biasSelectively hearing information that supports what we already believe, and dismissing evidence that challenges it.
  • Recency biasOverweighting the most recent events in a dispute while underweighting the broader history and context of the relationship.
"Understanding why we dig in, make assumptions, and talk past each other isn't just interesting — it's the practical work of mediation. When you can name what's happening beneath the surface, you can actually do something about it." — April McCalmont, Founder, ResolveTogether Mediation

Ready to work with April?

Schedule a free 30-minute consultation. No commitment — just a conversation about whether mediation is the right path for your situation.

Schedule your free consultation